How Call Capture Works
- When someone calls the main phone # and dials your information box their phone number is captured
- The new lead will automatically appear in your onTrackCRM
- You will receive a notification of the new lead via email
- If the caller leaves a message you will receive it via email
Recording the Information Box
- Dial the main call capture phone # and then enter your information box #
- While the greeting is playing press the * key on your phone
- When prompted, enter your info box password
- Press 0 for options
- Press 1 to record unavailable message
- Follow the prompts to complete and save the recording
- There are sample scripts attached below.
Information to Include in the Info Box Recording
Options you may wish to include in your recorded message
- Press 0 to reach a live person for questions
Change the Live Person Phone Number
- Login to your Information Box portal using the URL you received alont with your Info box # and password
- Use your Info Box # and passcode to login
- Click VmX Locator Settings
- To the right of Press 0, enter the desired number that will be called with the caller presses 0. The phone number can be an extension # (i.e. 123) or a 10 digit phone # (i.e. 9495551234)
- Click Update
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